Software plans
Monthly and yearly plans are billed for the period you agreed with our team. If SparkPOS cannot be set up for your shop after an honest attempt, contact us and we will review a refund or credit. We do not refund unused time after a shop has been running on the plan as agreed.
Hardware
Printers, scanners, drawers and other hardware are supplied to order. Unused, unopened items can often be returned if you contact us quickly. Used hardware, or items damaged after delivery, follow the supplier or manufacturer warranty — we will help you raise that.
How to ask
Call or WhatsApp +94 78 233 9956, email hello@sparkpos.lk, or use the contact page. Tell us your shop name, what you bought, and why you are asking. We reply with the next step.
What helps us decide faster
A bill or payment reference, the plan or hardware item, and a short note on the problem. Do not send the hardware back until we say where to send it.